Terms and Conditions

Last updated: 07/10/2025

1. Introduction

This document establishes the terms and conditions of use for the website www.lostpixels.com and the services offered by Lost Pixels Software SRL, hereinafter referred to as "the Provider". By accessing or using this site and/or by contracting our services, you fully accept the terms and conditions described below. If you do not agree with these terms, please do not use our site and services.

2. Company Information

Lost Pixels Software SRL Registered office: St. Negru Voda No. 47, Curtea de Argeș, Argeș, Romania Tax ID: RO 52179481 Trade Register No.: J2025053249006 Email: [email protected] Phone: +40 732 521 727 Website: lostpixels.com

3. Scope of Activity

The company provides custom software development and digital design services, including but not limited to:

  • development of web, mobile and desktop applications;
  • creation of presentation websites and online stores (eCommerce);
  • UI/UX design, branding, visual identity and graphic materials;
  • copywriting, SEO optimization and digital marketing;
  • post-launch maintenance and technical support.

4. Definitions

Client – natural or legal person who contracts the services offered by the Provider.

Services – all activities carried out by the Provider, according to the offer and agreed contract.

Website – the online platform owned and administered by the Provider, available at www.lostpixels.com.

Contract – the written agreement (including by email) between Client and Provider regarding the provision of services.

5. Website Usage Conditions

Use of the website is at your own risk. The Provider does not guarantee that the site will be permanently available or that the published information is completely error-free. It is forbidden to use the site for illegal purposes, copying content without our written consent, or any activity that may affect its normal operation.

6. Ordering and Contracting

Services are provided exclusively based on a firm order or a written contract/agreement (including by email). The Provider reserves the right to refuse projects that contravene its internal policy or current legislation. Execution deadlines, costs and specific conditions for each project are established individually, in writing, before starting work.

7. Intellectual Property Rights

All materials published on this website – including texts, images, logos, graphic elements, source code, audio-video content – are the property of Lost Pixels Software SRL or its partners and are protected by copyright legislation. Property rights over materials created for the Client are transferred according to the contract, after full payment is made.

8. Confidentiality and Data Protection

Lost Pixels Software SRL respects the confidentiality of personal data and complies with the provisions of Regulation (EU) 2016/679 (GDPR). Collected information (e.g. name, email, contact details) is used strictly for communication and provision of requested services. For additional details, consult the Privacy Policy.

9. Responsibilities of the Parties

The Provider undertakes to provide the contracted services according to professional standards and established deadlines.

The Client has the obligation to provide all information necessary for project development and to make payments according to agreed conditions.

The Provider is not responsible for:

  • content provided by the Client (texts, images, logos, etc.);
  • data loss caused by external factors (servers, third parties, human errors);
  • incorrect use of delivered products.

10. Payments and Billing

All services are billed according to the accepted offer. Payment is made by bank transfer to the account indicated on the invoice. In some cases, an advance payment (usually 30–50%) may be requested before starting work. Failure to meet payment deadlines may lead to service suspension or penalties according to the contract.

11. Warranties and Maintenance

Developed projects benefit from a technical warranty period, established by contract, during which any errors arising from source code are remedied at no additional cost. Extended maintenance and periodic updates can be offered through separate subscription.

12. Limitation of Liability

The Provider cannot be held responsible for loss of profit, data or other indirect damages arising from the use of its services. The Provider's maximum liability is limited to the total value of the contract for the respective service.

13. External Links

The website may contain links to other sites administered by third parties. The Provider does not assume responsibility for the content or privacy policy of these sites.

14. Modification of Terms

The Provider reserves the right to modify this document without prior notice. The updated version will be permanently available on the website. Continued use of the site or services after modification represents your tacit acceptance.

15. Applicable Law and Jurisdiction

This document is governed by Romanian and European legislation. Any dispute will be resolved amicably, and otherwise by the competent courts of Romania.

16. Contact

For any questions related to these terms or our services, you can contact us at:

📧 [email protected]

📞 +40 732 521 727