Privacy Policy

1. Introduction

This Privacy Policy explains how Lost Pixels Software SRL collects, uses, and protects the personal data of visitors and clients who use the website lostpixels.com and the services offered. We are committed to respecting privacy and protecting all personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

2. Data Controller Information

Data Controller: Lost Pixels Software SRL Registered office: St. Negru Voda No. 47, Curtea de Argeș, Argeș, Romania Tax ID: RO 52179481 Trade Register No.: J2025053249006 Email: [email protected] Phone: +40 732 521 727 Website: lostpixels.com

3. What data we collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

• Identification data: name, surname, company name, position, tax ID, etc.
• Contact data: email, phone number, address.
• Usage data: IP address, device type, operating system, pages visited, visit duration.
• Commercial data: information voluntarily provided through contact forms, quote requests, or collaboration inquiries.
• Financial data (clients only): data necessary for billing (tax ID, address, bank account).

4. How we collect data

Data may be collected through:

• contact forms or quote request forms available on the site;
• correspondence via email, phone, or social networks;
• cookie modules and web analytics tools (e.g., Google Analytics);
• direct contracting of our services.

5. Purpose of data processing

The collected data is used exclusively for the following legitimate purposes:

• Communication with potential clients and providing requested information;
• Conclusion and execution of service contracts;
• Issuing invoices and accounting documents;
• Improving services and website experience;
• Sending offers, news, or marketing information (only with prior consent of the data subject);
• Compliance with the company's legal obligations.

6. Legal basis for processing

We process your personal data based on one or more legal grounds provided by GDPR, such as:

• Contract performance (e.g., providing ordered services);
• Your consent (e.g., receiving newsletters);
• Legal obligation (e.g., billing, accounting);
• Legitimate interest of the company (e.g., IT security, service improvement).

7. Data retention period

Personal data is kept only for the period necessary for the purposes for which it was collected or according to applicable legal requirements. After this period, data is deleted, anonymized, or securely archived.

8. Data disclosure to third parties

Your data may be communicated only to trusted partners, strictly for the purposes mentioned above, such as:

• IT, hosting, and email service providers;
• accountants, auditors, or legal consultants;
• public authorities, when required by law.

All our partners are obligated to respect confidentiality and data protection in accordance with GDPR.

9. Data transfer outside the EU

Generally, we do not transfer personal data outside the European Economic Area (EEA). If this is necessary (e.g., using international cloud services), we ensure that adequate protection guarantees are applied (e.g., Standard Contractual Clauses approved by the European Commission).

10. Data security

We are committed to protecting personal data through appropriate technical and organizational measures, such as:

• secure connections (SSL);
• restricted access to data;
• periodic backups;
• internal confidentiality and cybersecurity policies.

However, no online transmission method is 100% secure, so we cannot guarantee absolute security of information.

11. Data subject rights

According to GDPR, you have the following rights:

• Right of access to personal data;
• Right to rectification of incorrect or incomplete data;
• Right to erasure ("right to be forgotten");
• Right to restriction of processing;
• Right to data portability;
• Right to object to processing (including for direct marketing);
• Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (www.dataprotection.ro).

To exercise these rights, you can contact us at: 📧 [email protected]

12. Cookies and similar technologies

The website uses cookies to ensure optimal functioning and to analyze traffic. For details about the types of cookies used and control options, please consult the Cookie Policy.

13. Marketing and communications

We may send commercial communications (e.g., offers, news, new services) only if you have given explicit consent. You can withdraw your consent at any time by sending a simple email to the address mentioned above.

14. Policy modifications

We reserve the right to update this Privacy Policy whenever necessary. The updated version will be published on the site, with mention of the date of last modification. We recommend checking this page periodically to stay informed about any changes.

15. Contact

For any questions, clarifications, or requests regarding personal data protection, you can contact us at: